As birds navigate a altering world, there’s a better probability you may encounter a chook in misery. Bringing that chook to security just isn’t at all times simple, and it’s straightforward to get overwhelmed by the net sources that generally have conflicting info.
Because of Worldwide Chook Rescue’s Chook Helpline , knowledgeable steering is obtainable to assist decide one of the best plan of action. Whether or not it’s an injured chook or a misplaced chick, the appropriate steps could make all of the distinction in making certain its finest probability of survival. Final yr, the Chook Helpline answered 3,860 inquiries from folks looking for assist for birds – together with a surge of calls throughout the 2024 Brown Pelican Disaster, when a whole lot of ravenous and injured birds wanted rescue. If you happen to ever discover a chook in misery, name the Chook Helpline at 866-SOS-BIRD (866-767-2473) for help.
One of many devoted voices behind the Chook Helpline is volunteer Coleman Gross, who presents steering from Chook Rescue’s San Francisco Bay-Delta Wildlife Heart. Arising on his two-year anniversary as a volunteer in March, Coleman brings a wealth of information and compassion to each name. With an in depth medical background as an endocrinologist, he guides callers via usually worrying and emotional conditions, making certain they really feel supported whereas taking the appropriate steps to assist a chook in want.
Right here’s a more in-depth take a look at Coleman’s journey as a volunteer and his position in guiding callers via important moments.
Query: What impressed you to wish to volunteer for the Chook Helpline?
Reply: I had lengthy needed to begin birding however didn’t have the time till I turned semi-retired and the Covid pandemic hit. I received actually into birding, going within the discipline steadily and studying about birds. Waterbirds turned a ardour, possibly as a result of they had been simpler to review within the wild than passerines, however I used to be additionally fascinated by their habits. I recall sighting a Black-crowned Evening Heron for the primary time with out actually understanding what it was and feeling a way of awe that such a chook existed a couple of miles from residence.
Sooner or later, I needed to be extra concerned immediately with birds somewhat than solely observing them within the wild. Chook Rescue’s mission struck a chord with me given my background in medication and I selected to volunteer. Working within the clinic was rewarding and sooner or later, assist was wanted with the Chook Helpline. I figured I might give it a go as I at all times felt snug serving to individuals who want recommendation and help with crises.
Q: Might you describe a memorable name you’ve dealt with?

A: One latest name was a few Widespread Murre that was discovered at Crowne State Seaside in Alameda, CA, by a neighborhood birder. That is an uncommon space to see a murre and being on the seaside is much more uncommon. Given the outline of the chook, it was clearly a murre, and its habits of going out and in of the water instructed it may need been oiled. A photograph despatched by the caller instructed oiling was a risk. It was being harassed by gulls and so it most likely didn’t have lengthy.
I offered directions to the caller on easy methods to safely seize the chook (together with chook flu precautions). Sadly, the chook would go to the water and swim away every time seize was tried. I known as the native ranger workplace, they usually had already heard in regards to the chook. With some assist from others on the seaside, the caller was capable of seize the chook which was not a simple feat given the open location.
Late within the day, the murre made it to Chook Rescue for consumption. The chook wasn’t oiled however had another substance on it. The entire course of took a number of hours and plenty of back-and-forth calling, but it surely all got here collectively to get the chook to Chook Rescue for rehab. The murre is being ready for launch as I’m scripting this.
Q: What’s the most difficult a part of helping callers, and the way do you navigate these conditions?
A: Every name that is available in presents its personal distinctive set of challenges. Everybody who calls brings their persona and emotions about birds to the calls. Figuring out the chook in query might be troublesome with no photograph, coping with totally different personalities of callers, managing expectations, and navigating sources (or lack thereof) for referrals when wanted might be points. Flexibility and endurance with callers in addition to reassurance goes a protracted method to serving to folks.
Q: What do you discover most rewarding about serving to callers who’ve discovered birds in misery?
A: It’s gratifying to help others who care about birds. I actually take pleasure in empowering others to assist birds in want and educate them about birds. Most individuals are grateful for the assistance and really feel reassured once they have details about easy methods to help a chook in want.
Did this story encourage you to wish to get entangled? We’re presently looking for volunteers for quite a lot of alternatives that can make a distinction for waterbirds in want. Be taught extra details about our program, and submit an software on our volunteer web page.